Considering a promotion to drive fan traffic on Facebook? Not so fast. Facebook recently updated its promotion guidelines and it’s not as straight-forward as you might think.
Thousands of brands, celebrities, sports teams, musicians and other entities have launched fan pages on Facebook. And Facebook is wisely doing everything it can to monetize fan page traffic (for example, last week it announced advertisers can target friends of their fans) and protect itself against any liabilities from the promotions fan pages are hosting.
Most of the guidelines are intuitive – like you can’t offer prizes to people who are under 18 or require a purchase to enter. Section 3/Administering a Promotion through the Facebook Platform, though, was more than a tad surprising. If you are planning a promotion through Facebook, you must receive written approval from Facebook to do so. And, you must administer the promotion through an application (i.e. not via status updates).
Facebook has been a boon for small and mid-size businesses looking for cost effective ways to engage their customers. I haven’t tried to reach a Facebook representative to get approval for a promotion yet. But something tells me these kinds of restrictions are going to make it difficult for the vast majority of organizations that don’t have endless resources to optimize their presence on Facebook.
Fortunately these rules don’t apply if you’re promoting a contest you’re administering outside of Facebook. When we hosted a Twitter scavenger hunt earlier this week for the Radio City Rockettes, we posted these rules on the company website and only used Facebook status updates to alert fans to the opportunity.
Stay tuned as the rules are likely to change again. In the words of Section 6/Facebook Rights, “We may modify these Promotion Guidelines at any time without notice to you. You will subject to the most current version of these Promotion Guidelines then in effect.”